Shipping Policy

At Ansar Medical, we are committed to providing exceptional service and ensuring your orders arrive promptly and securely. Please review the shipping policy below for detailed information on our shipping and delivery procedures.

1. Shipping Timeline

All orders are processed and shipped within 4–10 business days. Please note that we do not ship or deliver on weekends or public holidays. High order volumes or unforeseen circumstances may cause slight delays. In the event of a significant delay, we will notify you by email. Additional time may be required during peak seasons and holidays.

2. Shipping Costs

We offer free standard shipping on all orders within the United States. For international orders, shipping charges are calculated at checkout based on your location and order size.

3. Incorrect Shipping Address

It is the customer’s responsibility to provide the correct shipping address at checkout. If you realize the address is incorrect, contact us immediately at help@ansarmedical.com or call +1 (312) 788 8798. While we strive to process orders quickly, we will do our best to accommodate any address changes prior to shipment. Additional fees may apply for orders that need to be reshipped due to address errors.

4. Undeliverable Orders

Orders returned to us due to incorrect address details or other delivery issues may be subject to a restocking fee. Please verify all shipping information carefully before finalizing your purchase.

5. Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier. If your tracking information shows that your package has been delivered but you haven’t received it, please contact the shipping carrier directly or file a claim with your local authorities.

6. Return Requests

Returns are accepted within 30 days of delivery, provided the items are unopened, unused, and in original condition. For detailed instructions, please refer to our Returns Policy or contact us at help@ansarmedical.com.

7. Out-of-Stock Items

If an item in your order is out of stock, your entire order may be held until all items are available. If you prefer to receive in-stock items first, contact us to arrange a partial shipment.

8. Import Duties and Taxes

International shipments may be subject to import duties and taxes once the package reaches the destination country. These charges are the responsibility of the customer. Please consult your local customs office for more information on potential fees.

9. Acceptance of Terms

By placing an order on our website, you acknowledge and agree to the terms stated in this Shipping Policy. We recommend reviewing these terms before completing your purchase.

10. Contact Us

If you have any questions about our Shipping Policy or need further assistance, please contact us:

• Email: help@ansarmedical.com

• Phone: +1 (312) 788 8798

Our team is here to help and ensure your shopping experience is seamless and satisfying.