Welcome to Ansar Medical’s Help Center Below you’ll find answers to the most common questions about our products, orders, shipping, returns, and more.
1. What types of products does Ansar Medical sell?
We specialize in high-quality medical, dental, and spa equipment. Our product range includes diagnostic tools, sterilization systems, treatment chairs, skincare devices, and more—carefully selected to meet the needs of healthcare and wellness professionals.
2. Do you offer international shipping?
Yes, we ship internationally. Shipping rates and delivery times vary depending on the destination. International customers are responsible for any import duties, taxes, or customs fees.
3. How long does it take to receive my order?
Orders are typically processed and shipped within 4–10 business days. Delivery times may vary depending on your location and the shipping method selected. We do not ship on weekends or holidays.
4. How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to monitor the delivery status on the carrier’s website.
5. What is your return policy?
We offer free returns within 30 days of purchase. Items must be unused, in original packaging, and with tags attached. You can choose a refund, store credit, or exchange. For more information, see our Returns Policy.
6. Do you offer a warranty on your products?
Yes! All products are backed by our 365-day warranty. This covers defects and malfunctions caused by non-human factors. Please visit our Warranty Policy page for full details.
7. How can I request a price match?
If you find the same product at a lower price from an authorized U.S. retailer, we’ll match the price. Just contact us before your purchase or within 7 days of placing your order. Learn more in our Price Matching Policy.
Yes, we offer special pricing for large orders and professional practices. Please contact us for a custom quote tailored to your needs.
10. Are your products FDA-approved or CE-certified?
Many of our products are manufactured to meet FDA, CE, or ISO standards. Certifications vary by product—please refer to individual product pages or contact us for documentation.
