Warranty Policy

Thank you for choosing Ansar Medical. We take pride in delivering high-quality medical, dental, and spa equipment, and we stand behind the reliability of our products. To provide added peace of mind, we offer a comprehensive 365-day warranty on all eligible purchases.

Please read below to understand what’s covered, what’s not, and how to make a warranty claim.

365-Day Warranty Coverage

• Eligibility: This warranty is valid for 365 days from the date of purchase and applies only to the original purchaser of the product.

• What’s Covered: We will repair or replace any product that experiences a manufacturing defect or functional issue due to non-human factors, such as mechanical failure or material defects.

• What’s Not Covered: The warranty does not extend to damage resulting from:

  • Improper use, handling, or storage

  • Normal wear and tear

  • Accidental damage, misuse, or neglect

  • Unauthorized repairs, modifications, or disassembly

How to File a Warranty Claim

To initiate a warranty claim, please follow these steps:

1. Document the Issue: Include clear photos or a video that demonstrates the product defect.

2. Proof of Purchase: Provide a copy of your original receipt or order confirmation.

3. Contact Our Support Team:
   Email support@ansarmedical.com with your documentation and a brief description of the issue.

Our team will review your claim within a few business days and notify you of the next steps. If approved, we will arrange for a repair, replacement, or equivalent solution at our discretion.

Additional Warranty Notes

• Processing Time: Warranty resolution times may vary depending on the nature of the defect and product availability.

• Policy Updates: Ansar Medical reserves the right to update or revise this warranty policy. However, the version in effect at the time of your original purchase will always apply.

• Return Shipping: In some cases, we may provide a prepaid return label if the product must be shipped back for inspection or repair.

Contact Us

If you have questions about the warranty process or need support with a product issue, don’t hesitate to reach out:

📧 Email: help@ansarmedical.com

By purchasing from Ansar Medical, you agree to the terms outlined in this policy. We are committed to your satisfaction and to protecting your investment in professional-grade equipment. Thank you for trusting Ansar Medical as your equipment provider.