Returns Policy

At Ansar Medical, your satisfaction is important to us. If you need to return or exchange an item, we’re here to make the process simple and stress-free. We gladly offer free returns within 30 days of your purchase.

You can return your item for:

• A refund to your original payment method

• A store credit

• A replacement or alternative product

Return Guidelines

To be eligible for a return:

• Items must be unused and in original condition

• Original tags and packaging must be intact

• Items must show no signs of wear or use

Starting a Return

Follow these steps to initiate your return:

1. Reply to your order confirmation email and let us know which item(s) you wish to return.

2. We’ll send you a prepaid return label by email.

3. Pack the items and ship them using the label provided.

Please note: All orders include a return label for added convenience.

Return Address

Ansar Medical
444 North Michigan Avenue, Suite 1200
Chicago, Illinois 60611
USA

Important Return Information

• Once your return is approved, you’ll receive instructions along with your shipping label.

• Items sent without prior return authorization will not be accepted.

• For international customers: Return shipping and processing may take longer depending on your location.

If you have any questions, contact us anytime at help@ansarmedical.com.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please reach out immediately. We’ll review the issue and work quickly to resolve it.

Non-Returnable Products

Please note that the following items cannot be returned:

• Custom-made or personalized products

• Personal care and hygiene items (e.g., skincare or beauty tools)

• Flammable, hazardous, or regulated materials

If you’re unsure whether your item qualifies for return, contact us for assistance.

Exchanges

To exchange an item, simply return the original product and place a new order once your return is accepted. This ensures the fastest service and availability.

EU 14-Day Right of Withdrawal

If you’re located in the European Union, you are entitled to return your order within 14 days of receipt, for any reason. Items must be:

• Unworn, unused, and in original condition

• Returned with original tags and packaging

• Accompanied by a receipt or proof of purchase

Questions?

We’re always happy to help. For any return-related inquiries, please contact:

📧 help@ansarmedical.com

Thank you for shopping with Ansar Medical — we appreciate your trust and aim to provide a seamless, reliable experience every time.