Refund Policy

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Important Notes:

• It may take some time for your bank or credit card company to process and post the refund.
• If more than 15 business days have passed since your refund was approved, please contact us at help@ansarmedical.com.

Damages and Issues:

If your order is defective, damaged, or incorrect, please contact us immediately. We’ll evaluate the issue and work to resolve it promptly.

Non-Refundable Items:

• Custom products (e.g., special orders or personalized items).
• Personal care goods (e.g., beauty products).
• Hazardous materials, flammable liquids, or gases.
• Sale items or gift cards.

European Union 14-Day Cooling-Off Period:

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in its original condition—unworn or unused, with tags, and in its original packaging. Please include the receipt or proof of purchase for the refund to be processed.

For questions or concerns regarding refunds, please contact us at help@ansarmedical.com.